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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

 

Thank you for shopping with Monday GirlX ! We aim to provide a seamless and enjoyable shopping experience, including a straightforward shipping process. Please review our shipping policy below:

 

Order Processing:

- All orders are processed within 3 business days (Monday to Friday, excluding holidays) after receiving payment.

- Orders placed before 7 AM/PM (local time) will be processed on the same business day.

 

Shipping Rates and Delivery Times:

- Shipping rates are calculated at checkout based on the weight and destination of your order.

- We offer standard and expedited shipping options for domestic and international orders.

- Estimated delivery times are provided during checkout and are based on the selected shipping method.

 

Shipping Partners:

- We partner with reputable carriers to ensure the timely and secure delivery of your orders.

- Once your order is shipped, you will receive a shipping confirmation email with tracking information.

 

International Shipping:

- For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

 

Order Tracking:

- You can track the status of your order using the tracking information provided in the shipping confirmation email.

 

Shipping Restrictions:

- Some products may have shipping restrictions due to legal or logistical reasons. Please check the product description for any specific shipping information.

 

Shipping Address:

- Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrect addresses.

 

Lost or Damaged Items:

- In the rare event that your order is lost or damaged during transit, please contact our customer service team within [X] days of receiving your order. We will work with you to resolve the issue.

 

Questions or Concerns:

- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at Mondaygirl2021@gmail.com

 

Note:This shipping policy is subject to change without notice. Please check this page regularly for updates.

 

Thank you for choossing Monday Girl 

​​RETURN & EXCHANGE POLICY​

We appreciate your trust in Monday Girl for your hair care needs. We strive to ensure your satisfaction with our products, and we understand that occasionally returns or exchanges may be necessary. Please review our policy below:

 

Returns:

- We accept returns within 10 days of the date of purchase.

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

- Please contact our customer service team at Mondaygirl2021@gmail.com to initiate the return process. Provide your order number and a brief explanation of the reason for the return.

 

Exchanges:

-We do not offer excha

 

Return and Exchange Process:

1. Contact our customer service team to initiate the return or exchange process.

2. Once your request is approved, you will receive instructions on how to return the item.

3. Please pack the item securely, including a copy of the original invoice or order confirmation.

4. Ship the item to the address provided by our customer service team.

5. Upon receiving the returned item, we will inspect it and process the refund or exchange accordingly.

 

Refunds:

- Refunds will be issued to the original method of payment within 6-7 business days after the returned item is received and inspected.

- Shipping costs are non-refundable unless the return is due to an error on our part.

 

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact our customer service team within 10 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.

 

Questions or Concerns:

- If you have any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at Mondaygirl2021@gmail.com

 

Note:This return and exchange policy is subject to change without notice. Check this page regularly for updates.

 

Thank you for choosing Monday Girl . We appreciate your business!

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